We protect your data

We do not share or sell your personal information to third parties for marketing purposes.

We are committed to protecting and respecting your privacy so any personal information you give us will be processed in accordance with the Data Protection Act 1998 and the EU General Data Protection Regulation [GDPR] which comes into effect in May 2018.

WDH is certified by the Information Commissioner’s Office (ICO) Certification No. Z9876104

You may give us information about you by filling in forms on the Site or corresponding with us by phone, email or otherwise. This includes information you provide when you register to use the Site, subscribe to WDH’s service, place an order on the Site, participate in discussion boards or other social media functions on the Site and when you report a problem on the Site.

When visiting the WDH website we use a third-party service, Google Analytics, to collect standard internet log information [IP addresses] and details of visitor behaviour patterns [dates and times of access]. This information is used to analyse trends, administer the Site, track visitor usage and compile statistical reports on Site activity for internal use. You may at any time reject the collection and storage of data by Google Analytics by using the tools available at tools.google.com/dlpage/gaoptout.

Website usage information is collected using cookies. You can read more about how we use cookies in our Cookie Policy.

If you use the Site to either sell or buy tickets you will be asked for personal information to facilitate the transaction:

Buyer:

In order to purchase tickets essential personal information such as your name, telephone number, full postal/delivery address, email address and any additional information required for authenticating a purchase is required. If payment is made by debit/credit card the details are handled through our Payment Processor and are not stored by ourselves beyond actually processing the payment. If you are purchasing multiple tickets or buying tickets on behalf of others you must ensure that each of these other customers agrees, in advance, to the disclosure of their personal information to us.

Enquirer:

When you fill in a Contact Form or call a member of our team by phone your name, email address and possibly your telephone number will be collected.

Seller:

In order to complete and fully comply with the registration process set out in our Terms and Conditions essential information such as your name, full address, email address, telephone number and validation of your ownership of the tickets. If your preferred payment method is by bank transfer your bank details will be required to facilitate this.

We do not process any special categories of data.

Our legal basis for processing and storing personal data differs depending on when and why a person has provided us with their personal information.

Buyers and Sellers:

We process your data because this is necessary for the performance of a contract to which you are a party: we collect necessary information to process and complete your orders, manage your accounts and provide support in connection with ticket sales/purchases.

We process your contact data with your consent for marketing purposes (see below): if you agree, we will also email you with updated relevant market information from time to time. We may, in certain circumstances provide/confirm your details to the All England Lawn Tennis Club.

It may also be necessary to provide information to our payment service provider, PayPal, in the event of suspected fraudulent activity.

Enquirers:

We process your data for the purpose of taking steps at your request prior to potentially entering into a contract with you: We collect this information in order to answer any direct requests and, if you agree, to email updated relevant market information from time to time.

Where you have agreed, you may be contacted by WDH by email, telephone or other means agreed with you with information or offers regarding upcoming events and services.

You have a right at any time to stop us from contacting you for this purpose.

If you no longer wish us to send you marketing, please let us know by sending an email to us at privacy@wimbledondebentureholders.com. You can also unsubscribe from our marketing emails by clicking on the unsubscribe link (where available) in the emails we send to you.

Where you have agreed, you may be contacted by WDH by email, telephone or other means agreed with you with information or offers regarding upcoming events and services.

You have a right at any time to stop us from contacting you for this purpose.

If you no longer wish us to send you marketing, please let us know by sending an email to us at privacy@wimbledondebentureholders.com. You can also unsubscribe from our marketing emails by clicking on the unsubscribe link (where available) in the emails we send to you.

Our Site includes Social Media Features, such as the Facebook, Twitter and Our Blog. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Your interactions with these Features are voluntary and are governed by the privacy policy of the company providing it. Please refer to our Cookie Policy for more information.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place industry standard physical, electronic and managerial procedures to safeguard the confidentiality of your data. All data collected is stored on a secure server and password protected files. Our staff are subject to confidentiality obligations and receive regular training on the necessity of keeping information confidential and secure. Only staff who need access to your information in order to respond to a query or provide a service to you have access.

Unfortunately, the transmission of information via the internet is not completely secure. Although WDH will do its best to protect your personal data, it cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once WDH has received your information it will use strict procedures and security features to prevent unauthorised access.

Where WDH has given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Your data will be retained as long as necessary to facilitate your orders/requests. The transaction details of all customers will then be archived for 7 years, in order that we can comply with our statutory and accounting obligations or resolve any disputes.

If you are subscribed to our emails, we may also keep a record of your transaction status in our central marketing database. If you unsubscribe we will retain details on a suppression list to help ensure we do not contact you. You may ask for any personal information we hold on you to be deleted and destroyed, but please note that in that case we will have no record of any marketing preferences.

Information about your processed payments, including your card number and billing address, will be retained by our payment processor as required for VAT reporting and other legal purposes.

WDH uses third parties for the following services:

• • To help maintain security and performance of the website
• • Mailshots
• • Data Centre
• • AdWords and Analytics
• • Payment service provider and payment gateway
• • Technical support

A list of these third parties is available on request for users of our services. We strive to ensure that these third parties also respect your personal data and comply with the Data Protection legislation. Where these third parties are based outside of the EEA, these are done pursuant to contracts which provide for the necessary protection of your personal data.

We do not sell, rent or trade your personal information to third parties for marketing purposes. WDH will keep confidential all information given by or about the buyer/seller/potential buyer and will not disclose this without your consent, except if required to do so by law, court order, as requested by other government or law enforcement authority. If you have any questions about what will happen with your data please contact privacy@wimbledondebentureholders.com.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please email us at privacy@wimbledondebentureholders.com.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You also have the right to:

• • Object to the processing of your information for direct marketing purposes or profiling
• • Change your communication preferences at any time
• • Ask us to remove your personal information from our records without delay
• • Raise a concern or complaint with us about the way in which your information is being used. Feedback and Complaints please email privacy@wimbledondebentureholders.com
• • If unsatisfied with the outcome of any complaint we have investigated, then raise a concern or complaint about the way in which your information is being used with a data protection authority. In the UK, the data protection authority is the Information Commissioner's Office (ICO) who can be contacted at https://ico.org.uk/.

Our website contains links to other websites. This Privacy Policy only applies to this website so when you link to other websites we encourage you to read their own Privacy Policies as these may differ from our own.

Our data records form part of the assets of our business. If WDH’s assets are purchased by another company, data will be passed to that business.

We keep our Privacy Policy under regular review to ensure it reflects any changes in the law, best practice or changes in our services. Updates will be placed on this web page and, where appropriate, notified to you by email. This Privacy Policy was last updated on 28 March 2018.

If you have any questions, comments or requests regarding this privacy policy please contact us at privacy@wimbledondebentureholders.com.